Return & Exchange
At Voyna19, we believe every piece tells a story—and it should be one you love. If your order isn’t quite right, we accept returns or exchanges within 14 days of delivery. To be eligible, items must be in original condition: unworn, unaltered, and free of damage. Your satisfaction matters to us, and we’re here to make sure your experience with Voyna19 feels just right.
1. Exchange Policy
We accept exchanges within 7 days of receiving your order. To be eligible:
- The item must be unused, unwashed, and in its original packaging with tags attached.
- Exchanges are only applicable for size issues or defective items (subject to stock availability).
- Customers are responsible for exchange shipping fees, unless the item received was defective or incorrect.
📩 To request an exchange, send us a message on Instagram within 7 days of receiving your order.
2. Refund Policy
Refunds are available in the following cases:
- You received a damaged or defective item.
- You received an incorrect order that does not match your purchase.
Important Notes:
- Refunds are processed to the original payment method within 7-10 business days after we receive and inspect the returned item.
- Customers are responsible for return shipping fees, unless the item received was defective or incorrect.
- Refunds for online payments made via credit card can only be credited back to the original card and cannot be issued as cash refunds. Processing may take 7-14 business days, depending on your bank’s policies.
3. How to Request a Return or Exchange
- Contact us on Instagram within 7 days of receiving your order.
- Provide your order number, item details, and reason for return/exchange.
- Follow the return instructions provided by our team.
- Once we receive and inspect the item, we will process the exchange or refund accordingly.